Customer Service: Technical Support Issues
I am constantly being prompted for my User Name and Password even though they should be saved on my computer...
This functionality is handled via cookies; if those are disabled, or you are behind a firewall that blocks them, you may run into this kind of problem. If you are at your work computer, you may very well run into firewall issues.
I cannot access any current information with the links in the left column on the home page...
You probably have not logged in first. Click on the "LOGIN" icon at the top left and enter your Login Name and password. That will bring you to all the live content pages.
I just subscribed online and my password does not work...
You may be trying to access the site prior to your account being activated. Please allow 24-48 hours for us to process your order, occasionally longer during busy times. When your account is activated, you will receive an e-mail from us welcoming you to Baseball HQ.
I cannot print the projections charts off the website. Is there any way to compress the spreadsheets to the point where they'll print out on a single page?
The projections charts contain a ton of data and are often difficult to print without losing some columns. The NOTES file contains some formatting tips, but the optimal way to print the information is to use Excel. OPEN the chart in your browser. Click on FILE / EDIT WITH MICROSOFT EXCEL. Click on FILE / PAGE SETUP. Under the PAGE tab, adjust to 95% of normal size. Under the MARGINS tab, set the margins to 0.25. You may have to play with these adjustments, depending upon your printer. Alternatively, RIGHT-CLICK on the link for the chart, select SAVE TARGET AS and save the file directly to your computer. Then you can open the file in Excel and print from there.
When I access Baseball HQ, I am getting only old, outdated information...
Your disk cache, a temporary storage area on your computer, is probably full and needs to be emptied. To empty your disk cache:
Internet Explorer: click on Tools / Internet Options / Clear History
Netscape Navigator: click on Edit / Preferences / Advanced / Cache / Clear Memory Cache
Some of your charts say they can be printed in Landscape mode. How do I do that?
Using Windows, click on PRINT / SET-UP. In this sub-menu is an option to set your print ORIENTATION to either Portrait (8 1/2 x 11 vertical) or Landscape (horizontal). This option will stay selected for the duration of your session, so if you need to return to Portrait mode, you'll have to go to that menu again and change it back.
I am an America Online user, and I am having difficulty accessing the site...
If you are unable to bring the site up to your screen at all, here are several quick fix options, one of which usually works...
- Re-load the HQ home page
- Access the home page using the URL http://www.baseballhq.com/index.shtml
- Close your browser, reopen it and try accessing HQ again.
If you can load the site, but are having difficulty viewing the screens...
Some users are still using older versions of AOL. You will need to upgrade to the current version of AOL, and use Microsoft's Internet Explorer or Netscape Navigator browser to access the web. These are accessible through AOL and are FREE. Just search for "browser" in AOL's Member Services area.
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