Customer Service: Subscribing FAQ
What exactly do I get with a subscription to Baseball HQ?
Take the HQ Tour to preview all of our current features. Click any link on that page for more details and sample content.
How can I order a subscription to Baseball HQ?
Complete ordering information appears here.
How long do I have to wait until my password is activated?
Please allow 24-48 hours for us to process your order, occasionally longer during busy times. When your account is activated, you will receive an e-mail from us welcoming you. Baseball HQ subscribers will receive a set of temporary access codes. Once you log in with these codes the first time, you may change them to whatever you like (click on the SUPPORT tab and then "Change Password").
For Baseball HQ, can I upgrade my subscription to a longer term and just pay the difference in price?
Our policy is that you can extend a subscription at the longer term rate within the first 30 days of your existing subscription. After 30 days, our normal full-term subscription rates apply.
What is your cancellation and refund policy?
Due to the high risk of abuse of pay-for-access internet subscriptions, we are forced to institute an admittedly strict cancellation and refund policy:
For subscriptions placed in February, March and April: When you subscribe, you have 24 no-risk hours (from the point when your password is activated) to evaluate the service. If you cancel within the first 24 hours, you can get a 100% refund. We offer NO REFUNDS beyond the 24-hour evaluation period for subscription orders placed during this time. This policy is intended to provide new subscribers with ample opportunity to evaluate the site while minimizing abuse of the privilege of being a subscriber during this peak usage period.
For subscriptions placed between May and January, inclusive: When you subscribe, you have 24 no-risk hours (from the point when your password is activated) to evaluate the service. If you cancel within the first 24 hours of your subscription, you can get a 100% refund. Cancel at any time after that and you will receive a pro-rated refund of the remainder of your subscription.
Subscribers that order and cancel more than once within a 14-month period will be prohibited from receiving a refund on their next purchase.
A GOLD4 membership can be cancelled without penalty at any time after one full renewal cycle. What this means is, when you subscribe at a low pro-rated cost, you are committing to the term of your current subscription plus one additional year at the full $89 or $114 GOLD4 rate. Any memberships cancelled prior to this period (or credit cards that are not kept updated) will be assessed a flat $10 cancellation processing fee and will be prohibited from joining the GOLD4 plan again for 12 months. This is to prevent abuse of the low cost of entry into the program.
The Information on Baseball HQ
HQ's update schedule, philosophies about information management and how you can contribute.
Technical Support Assistance
Access problems, file manipulation and how to use our data with other software.
Questions about our Other Products
The Baseball Forecaster, RotoHQ.com and more.